CLOSING DATE: 11/5/2009
JOB FAMILY: MANAGER
OCCUPATIONAL GROUP: MANAGER
OCCUPATION: COMPENSATION AND BENEFITS MANAGERS
11-3041

DESCRIPTION

This position reports to the Unemployment Compensation Program Manager. The incumbent will have the responsibility to provide to all customers and suppliers timely and appropriate services in an environment that is customer-focused, data-driven, process-oriented, team-centered, partner-interdependent and sensitive to human diversity.

This a managerial position responsible for planning, directing and coordinating the activities of professional staff responsible for Unemployment Compensation (UC) service delivery.

Provide management consultant services to UC Services in the area of unemployment compensation claims taking and adjudication activities for the Ft. Lauderdale Hub in order to improve management capabilities and operational procedures. This includes planning, coordinating and directing an organizational entity composed of initial claims taking and adjudication functions.

Ensure that applicable laws, rules, policies and procedures are adhered to and that established performance standards and desired levels of achievement are met or exceeded. Assess needs for staffing, training, equipment, office facilities, and take appropriate action.

Provides guidance for supervisors to promote the most efficient and effective accomplishment of the operating objectives. Advises management on problems and policies related to program and operational issues. Consults with staff and management to identify areas of concern and recommend possible solutions. Provides technical assistance regarding programmatic issues and assists in interpreting rules, policies, legislation and standards. Reviews and evaluates operating reports and initiates corrective actions when required.

Manages the activities and workflow of associates with responsibility for authorization of leave, attendance records and performance appraisals. Plans work objectives and deadlines.

Participates in conferences, workshops, inter-organizational teams and similar activities relevant to planning and resource management.

This position will be required to travel to locations throughout the State of Florida and to conferences as appropriate within the U.S.

KNOWLEDGE, SKILLS AND ABILITIES:

Experience supervising large call center environment or similar operation.

EDUCATION:

BA degree with preference given to Master's Degree and 5 years minimum experience in Unemployment Compensation or associated field.

Salary range $80,000 - $95,000 - depending on level of experience.

This position's advertisement may also be viewed by registering on the EmployFlorida Marketplace website at https://www.employflorida.com/. Information on other state agencies' vacancies and private sector jobs may also be viewed on this site.

Applicants are required to apply through the People First system within the closing date, by either applying on-line or faxing completed application. Include the requisition number on both the application and additional forms and fax them to 904-636-2627. Or, if you prefer, you may mail it to: People First Staffing Administration, P. O. Box 44058, Jacksonville, FL 32231. All documentation must be received by the closing date of the advertisement. If you have any questions regarding your application, you may call 1-877-562-7287.

An Equal Opportunity Employer/Program. Auxiliary aids and services are available upon request to individuals with disabilities. (TTY/TDD 1-800-955-8771 or the Florida Relay Service - 711.)

Equal Opportunity is the Law

It is against the law for this recipient of Federal financial assistance to discriminate on the following bases: against any individual in the United States, on the basis of race, color, religion, sex, national origin, age, disability, political affiliation or belief; and against any beneficiary of programs financially assisted under Title I of the Workforce Investment Act of 1998 (WIA), on the basis of the beneficiary's citizenship/status as a lawfully admitted immigrant authorized to work in the United States, or his/her participation in any WIA Title I-financially assisted program or activity.

The recipient must not discriminate in the following areas: deciding who will be admitted, or have access, to any WIA Title I-financially assisted program or activity; providing opportunities in, or treating any person with regard to, such a program or activity; or making employment decisions in the administration of, or in connection with, such a program or activity.

What To Do If You Believe You Have Experienced Discrimination
If you think that you have been subjected to unlawful discrimination under a WIA Title I-financially assisted program or activity, you may file a complaint within 180 days from the date of the alleged violation with the recipient's Equal Opportunity Officer; or the Director, Civil Rights Center:

Equal Opportunity Officer or Director, Civil Rights Center (CRC)

Agency for Workforce Innovation U.S. Department of Labor

Caldwell Building - MSC 150 200 Constitution Avenue NW

107 East Madison Street Room N-4123

Tallahassee, FL 32399-4129 Washington, DC 20210

If you file your complaint with the recipient, you must wait either until the recipient issues a written Notice of Final Action, or until 90 days have passed (whichever is sooner), before filing with the Civil Rights Center (see address above).

If the recipient does not give you a written Notice of Final Action within 90 days of the day on which you filed your complaint, you do not have to wait for the recipient to issue that Notice before filing a complaint with CRC. However, you must file your CRC complaint within 30 days of the 90-day deadline (in other words, within 120 days after the day on which you filed your complaint with the recipient).

If the recipient does give you a written Notice of Final Action on your complaint, but you are dissatisfied with the decision or resolution, you may file a complaint with CRC. You must file your CRC complaint within 30 days of the date on which you received the Notice of Final Action.

Requirements:

Closest Major City Ft. Lauderdale
Occupation COMPENSATION AND BENEFITS MANAGERS
Education Bachelors (or equivalent work experience)
Job Type Full Time
Region/County Broward County
Years of Experience 8-10 years
Percent of Travel 1-25%